Customer Success

Success Consultant

Ho Chi Minh City   |   Full time

Join Us!

A Success Consultant at One On One English is the person who cares for students and parents in-relation to our product and student success. This role's main responsibility is to ensure that both students and parents are satisfied with our product and service and to support their kids with good study habits to ensure progress in learning English. 

The Job

  • Build and maintain relationship with customers (parents and students) 

  • Follow up, Support and Update the students’ progress to their parents 

  • Follow up Students’ schedule and provide full support to make sure student have good study habit

  • Take care, handle customer complaints, customer requests and giving appropriate feedback

  • Follow up with Academic team to ensure Students’ progress and Students’ pathway

  • Follow up and support Education Consultant (Sale) in managing student enrollment

  • Improve Customer Service Quality and do surveys by NPS and other standards

  • Translate teacher’s feedback for students

  • Other tasks given by Line Manager

Requirements

  • Bachelor's degree or above, majors in the field of education preferred

  • More than 6 months experience working with children and parents

  • Good English communication (written and oral)

  • Soft skills: teamwork and Communication

  • Ability to work well both in a team environment and independently

  • Able to work under pressure and fast environment


Why you'll love working here

  • Opportunity to work at an Edtech start-up

  • Have more chances to develop yourself and practice English all the times

  • Room for professional growth and promotion

  • Have chances to join training by great trainees from company

  • Free snacks and drinks all the times

  • Work in a clean and innovating environment

Submit Your Application

You have successfully applied
  • You have errors in applying